Privacy policy

Last Updated: October 20, 2026

At Lorassan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit https://lorassan.com, make a purchase, interact with our online store, or contact us.

Our store is powered by Shopify, which enables us to provide our online shopping services. By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular uses of your information, we will seek that consent as required.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Lorassan, the services you use, and applicable legal requirements. It may include:

  • Contact Information: Your name, email address, telephone number, billing address, and shipping address.
  • Payment Information: Payment method, transaction details, payment confirmation, and related billing information. Payments may be processed by Shopify and third-party payment providers.
  • Account Information: Your account username, password, preferences, and settings, where account features are used.
  • Order Information: Products you view, add to your cart, purchase, return, exchange, or cancel, along with relevant order history.
  • Communications: Information you provide when contacting our customer support team, submitting feedback, or asking questions.
  • Device Information: Information such as your IP address, browser type, device identifiers, and network information.
  • Usage Information: Information about how you navigate and interact with our website, including pages visited and interactions with store features.

2. How We Collect Your Information

We may collect personal information through the following methods:

  • Directly from you: When you place an order, create an account, complete a form, subscribe to marketing communications, or contact us.
  • Automatically: Through cookies and similar technologies when you browse or interact with our website.
  • From service providers: When providers process information on our behalf to support payments, website functionality, analytics, shipping, or customer service.
  • From third parties: Where permitted by applicable law, we may receive information from business partners, advertising providers, or other services that support our store.

3. How We Use Your Information

We may use your personal information for the following purposes:

Order Processing and Fulfillment

To process payments, confirm orders, arrange shipping, provide tracking information, manage returns and refunds, and communicate with you about your purchases.

Website Operation and Improvement

To operate, maintain, personalize, and improve our website, remember preferences, understand shopping behavior, and enhance the customer experience.

Customer Support

To respond to inquiries, resolve order issues, provide product information, and communicate with you about our services.

Marketing and Advertising

Where permitted by law and subject to applicable consent requirements, we may use your information to send promotional communications, measure advertising performance, and display relevant advertisements.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in the email. Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages, such as order confirmations and shipping updates.

Security and Fraud Prevention

To protect our store, verify transactions where necessary, detect potentially fraudulent activity, and maintain the security of our services.

Legal Compliance

To comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our policies and agreements.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential store functions, remember preferences, analyze website usage, and support advertising where applicable.

Strictly necessary cookies may be used to provide core website functions, such as shopping cart and checkout services. Where required by law, we will obtain consent before using optional analytics or advertising cookies.

You can manage cookies through available website consent tools and your browser settings. Disabling certain cookies may affect website functionality.

5. How We Share Your Information

We may disclose personal information where necessary for legitimate business purposes, subject to applicable law and this Privacy Policy. This may include sharing information with:

  • Shopify: To host and operate our online store and support relevant store features.
  • Payment Providers: To process payments and help prevent fraudulent transactions.
  • Shipping and Fulfillment Providers: To prepare, dispatch, and deliver your orders.
  • Technology and Service Providers: To support website operations, customer service, analytics, security, and data storage.
  • Marketing and Advertising Partners: Where applicable, to measure campaigns or deliver advertising in accordance with relevant consent requirements and your privacy choices.
  • Legal and Regulatory Authorities: When required by law or when reasonably necessary to protect our rights, customers, or services.
  • Business Successors: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.

Where applicable law gives you the right to opt out of certain data sharing or targeted advertising, you may exercise that right as described in this policy.

6. Shopify and Third-Party Services

Lorassan's online store is hosted by Shopify. Information submitted through our store may be processed by Shopify and other service providers to provide and improve the shopping experience.

Some providers may process information in countries outside the United States or your country of residence. Their handling of personal information may be governed by their own privacy policies and applicable laws.

You can learn more about Shopify's privacy practices through its Consumer Privacy Policy and access available privacy controls through the Shopify Privacy Portal.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or security of websites that we do not operate. We recommend reviewing their privacy policies before providing personal information.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements.

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.

8. Your Privacy Rights and Choices

Depending on your state of residence and the laws that apply to you, you may have certain rights regarding your personal information. These may include:

  • Access: Request access to personal information we hold about you.
  • Correction: Request correction of inaccurate personal information.
  • Deletion: Request deletion of personal information, subject to applicable legal exceptions.
  • Data Portability: Request a copy of certain personal information in a portable format, where applicable.
  • Marketing Choices: Unsubscribe from promotional emails at any time.
  • Targeted Advertising and Data Sharing: Where applicable, opt out of certain processing, sharing, or targeted advertising activities.
  • Consent Withdrawal: Withdraw consent for processing that relies on your consent, where applicable.
  • Appeal Rights: Where required by applicable state law, appeal a decision regarding a privacy rights request.

To make a privacy request, contact us at support@lorassan.com. We may need to verify your identity before processing your request. We will respond in accordance with applicable legal requirements.

Where applicable law provides these rights, we will not unlawfully discriminate against you for exercising them.

9. Additional Information for US Customers

Certain US state privacy laws may provide residents with additional rights regarding their personal information. Depending on the state and the circumstances, these rights may include the right to know what personal information is collected, access and correct that information, request deletion, obtain a portable copy, and opt out of certain sales, sharing, or targeted advertising activities as defined by applicable law.

Some states may also provide additional rights concerning sensitive personal information, automated decision-making, or appeals of privacy request decisions.

To exercise an applicable privacy right, contact us at support@lorassan.com. We may request information to verify your identity and will process your request in accordance with applicable law.

Where required, we will provide additional notices, consent mechanisms, and opt-out options for the collection or use of personal information.

10. Children's Privacy

Our website is not intended for children who are not legally permitted to use the services under applicable law. We do not knowingly collect personal information from children where doing so is prohibited by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. International Data Transfers

Your personal information may be processed or stored in countries other than the country in which you reside, including countries where Shopify or our service providers operate.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Brand: Lorassan
Email: support@lorassan.com
Website: https://lorassan.com/

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